Employees, business departments
Internal knowledge assistant
Give every employee an immediate, sourced answer about internal procedures, memos and guides.
Scenario · Customer service teams, support centers
First-level user support
Answer frequently asked questions around the clock and hand over to a human agent when needed, within the same conversation.
I can’t reset my password, the link has expired.
The reset link is valid for 30 minutes 1. You can request a new one from the sign-in page. If the problem persists, I can put you in touch with an agent.
Sources
- 1Customer account FAQ.md“…quoted excerpt…”
The need
The starting point
A large share of support requests concern questions that are already documented. Handling them manually ties up teams at the expense of complex cases.
But a customer who is stuck must be able to reach a human without repeating everything.
Implementation
How EasyRag addresses it
- A “support knowledge base”, enriched with answers validated by agents.Knowledge bases
- The widget on the customer portal, restricted to the organization’s domains.Publishing and channels
- Live takeover by an agent, with notifications, and the conversation center for tickets.Monitoring and improvement
- Answer ratings to identify answers that need improvement.Monitoring and improvement
Expected value
What this scenario delivers
Always available
Simple questions get answered outside business hours.
Focused agents
Teams handle the cases that truly need a human.
Continuity
The agent picks up the conversation with its full history.
Requirements
- Pro license for agent takeover and the conversation center.Pro license
- Allowed origins declared for the widget.Available
Other scenarios
Institutional websites, public services
Smart FAQ
Replace a static FAQ with an assistant that understands questions as they are asked and points to the right page.
Legal, sales and technical teams
Specialized business assistant
A form-driven assistant for a specific task: analyzing a request, drafting a standard response, supporting a decision.
Have a project similar to this scenario?
Try the demo assistant, or tell us about your project: we’ll get back to you with a concrete feasibility assessment.