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Scenario · Legal, sales and technical teams

Specialized business assistant

A form-driven assistant for a specific task: analyzing a request, drafting a standard response, supporting a decision.

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Request type: complaint. Amount: €1,200. Summary: incomplete delivery.

Admissible: the complaint was filed within the 30-day period set out in the contract 1. Above €1,000, approval from the sales manager is required 2. Draft response attached below.

Sources

  1. 1General terms and conditions of sale.pdf“…quoted excerpt…”
  2. 2Complaints procedure.docx“…quoted excerpt…”
Interface mockup: fictional dialogue illustrating the scenario.

The need

The starting point

Some repetitive tasks always follow the same pattern: qualifying a request, drafting a first response, checking compliance with a reference framework.

A free-form chat is not enough: input must be guided and an output format enforced.

Implementation

How EasyRag addresses it

  1. A “configurable” assistant: form fields and variables injected into the prompt.AI assistants
  2. Structured JSON output when the answer feeds another tool.Language models
  3. An API tool to read data from the business application.Tools and agents
  4. The benchmark to choose the most reliable model on real cases.Language models

Expected value

What this scenario delivers

Consistency

Every request is handled against the same criteria.

Time savings

A first draft based on the reference documents, to review and approve.

Traceability

Assistant versions and conversation logs are kept.

Requirements

  • Pro license for API tools.Pro license
  • Human review of proposals: the assistant prepares, it does not decide.Available

Other scenarios

Employees, business departments

Internal knowledge assistant

Give every employee an immediate, sourced answer about internal procedures, memos and guides.

Customer service teams, support centers

First-level user support

Answer frequently asked questions around the clock and hand over to a human agent when needed, within the same conversation.

Institutional websites, public services

Smart FAQ

Replace a static FAQ with an assistant that understands questions as they are asked and points to the right page.

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