Employees, business departments
Internal knowledge assistant
Give every employee an immediate, sourced answer about internal procedures, memos and guides.
Scenario · Institutional websites, public services
Smart FAQ
Replace a static FAQ with an assistant that understands questions as they are asked and points to the right page.
Can I submit my application if I moved last month?
Yes. You must provide your new address and a proof of address less than 3 months old 1. The list of accepted documents is detailed on the “Required documents” page 2.
Sources
- 1Web page — Submitting an application“…quoted excerpt…”
- 2Web page — Required documents“…quoted excerpt…”
The need
The starting point
A traditional FAQ forces visitors to guess the wording the author chose. Help pages pile up and the site search struggles to find the right one.
An assistant can understand the question as it is asked and point to the authoritative page.
Implementation
How EasyRag addresses it
- Scheduled website indexing, with exclusion patterns for irrelevant pages.Knowledge bases
- Citations that link to the URL of the original page.Sourced answers (RAG)
- A guided flow to steer users toward the right procedure before they ask a free-form question.AI assistants
- A public page in the website’s colors, or the widget.Publishing and channels
Expected value
What this scenario delivers
Understands everyday language
Visitors no longer need to know administrative jargon.
The website remains the reference
Every answer links to the official page.
Up to date
Scheduled indexing keeps pace with changes to the website.
Requirements
- Pro license for website indexing.Pro license
- Publicly accessible website (no authentication).Available
Other scenarios
Customer service teams, support centers
First-level user support
Answer frequently asked questions around the clock and hand over to a human agent when needed, within the same conversation.
Legal, sales and technical teams
Specialized business assistant
A form-driven assistant for a specific task: analyzing a request, drafting a standard response, supporting a decision.
Have a project similar to this scenario?
Try the demo assistant, or tell us about your project: we’ll get back to you with a concrete feasibility assessment.