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What’s new

What has changed in EasyRag

The main platform changes, compiled from its development history. Features specific to individual projects are not listed.

October 2026

  1. Display themes for the user portal

    The chat portal now offers ten display themes, including an automatic mode that follows the device setting.

    Available

  2. vLLM support and API tools

    New vLLM provider for self-hosted models, and declarative REST API tools for agents.

    AvailableTools and agents

  3. Excel export for dashboards

    Dashboards and reports can be exported to Excel.

    Pro licenseMonitoring and improvement

  4. Public conversation sharing

    A conversation can be shared as a read-only link (and QR code), with expiration and oversight of shared links.

    AvailablePublishing and channels

  5. Migration between instances

    Export and import of assistants, knowledge bases, tools and settings, with dry run, report and rollback.

    AvailableSecurity and governance

  6. OpenTelemetry observability

    Standardized traces, metrics and logs, with a ready-to-use Prometheus and Grafana stack.

    Requires setupSecurity and governance

August 2026

  1. Satisfaction out of 10 and synchronized human handover

    The satisfaction rating now uses a 1-to-10 scale; handover to a human agent is synchronized in real time.

    Pro licenseMonitoring and improvement

  2. Reports and topic classification

    Custom reports, automatic classification of conversation topics, accessibility improvements.

    Pro licenseMonitoring and improvement

  3. Rich responses

    Assistants can display images, action buttons, quick replies and carousels.

    AvailableAI assistants

  4. White-label widget

    The embeddable widget adopts the organization’s visual identity.

    AvailablePublishing and channels

  5. Conversation center

    Multichannel tickets, teams, service-level agreements (SLAs) and cross-cutting statistics.

    Pro licenseMonitoring and improvement

  6. Retention policies

    Automatic archiving, anonymization or deletion of conversations, with dry run and legal hold.

    AvailableSecurity and governance

July 2026

  1. AI-assisted assistant creation

    A guided flow in which AI suggests the identity, prompt and welcome message of a new assistant.

    AvailableAI assistants

June 2026

  1. Consent-based geolocation

    With the user’s consent, assistants can take their location into account.

    AvailableAI assistants

  2. Organizations

    Users and assistants grouped by organization.

    AvailableSecurity and governance

  3. Guided flows

    Multiple-choice decision trees to guide users.

    AvailableAI assistants

  4. Single sign-on

    Sign-in with OpenID Connect, FranceConnect+ and Google.

    Requires setupSecurity and governance

  5. Escalation

    The assistant can offer to put the user in touch with someone when its answer is not enough.

    AvailableMonitoring and improvement

  6. User roles

    Administrator, owner, editor, tester and viewer.

    AvailableSecurity and governance

May 2026

  1. OCR for scanned documents

    Images and scanned PDFs read with Mistral OCR; improved ingestion of large PDFs.

    Requires setupKnowledge bases

April 2026

  1. Model benchmark

    Compare several models on the same assistant with the same questions.

    AvailableLanguage models

  2. Themes for public pages

    Choice of display theme for assistants’ public pages.

    AvailablePublishing and channels

  3. Data export

    Assistants can produce downloadable tables.

    AvailableTools and agents

  4. Roles, tones and JSON output

    Role and tone presets, structured output with a JSON schema.

    AvailableAI assistants

Interested in an update?

Try the demo assistant, or tell us about your project: we’ll get back to you with a concrete feasibility assessment.

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