Security and governance
Roles, SSO including FranceConnect+, white-label organizations, GDPR retention, audit log, content validation and migration between environments.
Monitoring and improvement
Manage your assistants’ quality on an ongoing basis
Metrics, conversation review, AI analysis, reports, live takeover by an agent and a multichannel ticket center.
Completion rate
Satisfaction
Answer ratings
Review score
OverviewConversationsLogsEscalationsReports
The problem
Why it matters
Once published, an assistant must be monitored: unanswered questions, dissatisfaction, emerging topics, the need for a human.
Without visibility, there is no way to know whether it is helping or how to improve it.
In practice
- MeasureVolumes, completion rate, satisfaction, answer ratings, review scores.
- UnderstandConversation review, detailed logs (latency, tokens, sources), topic classification, AI analysis.
- ActFix the prompt or the sources, handle escalations, take over a conversation live.
- ReportCustom dashboards exported to PDF, CSV and Excel exports.
Capabilities
What you can do
Each capability is shown with its actual availability.
- Metrics dashboardFilters by assistant, model, language, topic and period.Pro license
- Conversation review and ratingPro license
- Request logsQuestion, answer, latency, tokens, sources used.Pro license
- AI analysis of conversationsTopics, quality, friction points, recommendations.Pro license
- Automatic topic classification and translation for supervisorsPro license
- Custom reports and PDF exportPro license
- Live takeover by a human agentExclusive handling, web push and email notifications.Pro license
- Conversation centerMultichannel tickets, teams, SLAs, assignment rules.Pro license
- Model benchmarkAvailable
Benefits
What you gain
Informed decisions
You know which topics keep coming up and where the assistant falls short.
Human backup
When AI is not enough, an agent takes over the same conversation seamlessly.
Ready-made reporting
Exportable reports for management or steering committees.
Requirements and limitations
Related features
Publishing and channels
Widget on your website, public page, internal portal, email, Slack and phone: one assistant, many touchpoints.
Language models
OpenAI, Mistral, Anthropic, Gemini or a model you host yourself: a choice per assistant, encrypted keys and a benchmark to decide based on facts.
Next step
Tell us your key metrics and we will show you how to track them.