Customer service teams, support centers
First-level user support
Answer frequently asked questions around the clock and hand over to a human agent when needed, within the same conversation.
Scenario · Employees, business departments
Internal knowledge assistant
Give every employee an immediate, sourced answer about internal procedures, memos and guides.
What is the procedure for declaring a business trip abroad?
The trip must be declared at least 10 days before departure using the travel request form, approved by your manager 1. For countries classified as high-risk, prior clearance from the security department is required 2.
Sources
- 1Business travel guide.pdf“…quoted excerpt…”
- 2Internal memo — travel abroad.docx“…quoted excerpt…”
The need
The starting point
Internal information exists, but it is scattered across the intranet, file shares and messaging tools. Employees waste time searching or keep turning to the same experts.
The goal: a single entry point that answers in natural language and points to the reference document.
Implementation
How EasyRag addresses it
- One knowledge base per major domain (HR, purchasing, IT), with a higher priority for reference texts.Knowledge bases
- A workflow that synchronizes the shared procedures folder every night, with approval before publication.Document workflows
- The chat portal, accessible via SSO and restricted to employees.Security and governance
- Monitoring to spot unanswered questions and fill gaps in the documentation.Monitoring and improvement
Expected value
What this scenario delivers
Less time spent searching
The answer and the source document arrive together.
Less pressure on experts
Recurring questions get answered without going through someone.
Better documentation
Unanswered questions reveal what is missing.
Requirements
- Documents in supported formats (PDF, recent Office formats, text, HTML).Available
- Organization-wide SSO (OpenID Connect) for seamless access.Requires setup
- Automatic synchronization of a folder, FTP or SFTP server.Requires setup
Other scenarios
Institutional websites, public services
Smart FAQ
Replace a static FAQ with an assistant that understands questions as they are asked and points to the right page.
Legal, sales and technical teams
Specialized business assistant
A form-driven assistant for a specific task: analyzing a request, drafting a standard response, supporting a decision.
Have a project similar to this scenario?
Try the demo assistant, or tell us about your project: we’ll get back to you with a concrete feasibility assessment.