Employees, business departments
Internal knowledge assistant
Give every employee an immediate, sourced answer about internal procedures, memos and guides.
Scenario · Operations departments, integrators
Process automation with agents
Assistants that query your systems, trigger actions and fit into your automation pipelines.
What is the status of my request no. 48213?
Your request no. 48213 has been under review since October 14; no additional documents are needed. Would you like to leave a message for the team handling it?
Sources
- 1API tool — request tracking“…quoted excerpt…”
The need
The starting point
Many requests require an action in a system: looking up a case, creating a request, notifying a team.
The challenge is to achieve this without giving the model more power than necessary.
Implementation
How EasyRag addresses it
- An API tool that reads a case status, with sensitive parameters set by the administrator.Tools and agents
- A webhook to trigger processing in your automation tool (n8n, Power Automate).API and developers
- Assistant trees to route users to the specialized assistant.Tools and agents
Expected value
What this scenario delivers
Up-to-date data
The assistant reads the information at the source.
Controlled actions
Only authorized tools and parameters are accessible.
Gradual integration
Open standards (HTTP, MCP) that can be reused elsewhere.
Requirements
- Pro license for tools and assistant trees.Pro license
- Business services exposing an API or an MCP server.Requires setup
- Native Make and Zapier integrations.Not available
Other scenarios
Customer service teams, support centers
First-level user support
Answer frequently asked questions around the clock and hand over to a human agent when needed, within the same conversation.
Institutional websites, public services
Smart FAQ
Replace a static FAQ with an assistant that understands questions as they are asked and points to the right page.
Have a project similar to this scenario?
Try the demo assistant, or tell us about your project: we’ll get back to you with a concrete feasibility assessment.