Publishing and channels
Widget on your website, public page, internal portal, email, Slack and phone: one assistant, many touchpoints.
Phone callbot
Your assistant answers the phone, too
One number, one voice, the same knowledge as the chat: the callbot answers calls, routes them by topic and transfers to an agent when needed.
Reception — 01 99 00 12 34Active
Reception assistant Voices FR / ENShort answers
Voice barge-in GDPR notice Satisfaction survey
Topics and hours
| Topic | Hours | Action |
|---|---|---|
| General information | Mon–Fri 8 am–7 pm | Transfer |
| Lost and found | Mon–Fri 9 am–5 pm | Transfer |
| After hours | Always | Callback |
Test a call
The problem
Why it matters
The phone remains the preferred channel for many people, but lines get saturated at peak times and the same questions keep coming back. Touch-tone phone menus frustrate callers without answering their question.
A useful callbot must understand a freely worded question, answer from validated information, and know how to hand over to a human without making the caller repeat themselves.
In practice
- Connect the lineThe provided telephony gateway (Asterisk) connects to your carrier’s SIP trunk, with an active link and a backup link.
- Configure the lineNumber, linked assistant, voice, welcome message and GDPR notice, topics with their business hours and transfer extensions.
- Test from the browserA test call simulates phone audio quality and displays latency at each exchange, before going live.
- Track callsDuration, outcome, language, topic and summary of each call, live takeover by an agent and callback requests.
Capabilities
What you can do
Each capability is shown with its actual availability.
- Voice answers on your phone numbersSpeech recognition, assistant response, then speech synthesis, in real time.Available
- Same knowledge as the chatKnowledge bases, tools and rules of the linked assistant; short answers suited to speech.Available
- Voice barge-inThe caller can interrupt the assistant, which stops and listens.Available
- French and EnglishAutomatic detection of the caller’s language.Available
- Voice settings per lineSpeech recognition and synthesis provider, voice, speaking rate, pauses, domain vocabulary.Available
- Failover to a backup voice providerIf an outage occurs during a call, without dropping the call.Requires setup
- Routing by topic and business hoursTime zone, past-midnight schedules, public holidays.Available
- Transfer to an agentOn request, by pressing 0 or after repeated silences; a context summary is passed on, and the assistant drops off as soon as the agent picks up.Available
- Callback requestTicket sent to the relevant team with a call summary; SMS confirmation if an SMS gateway is connected.Available
- End-of-call satisfaction surveyRating from 1 to 5, by voice or keypad.Available
- Test call from the browserSimulated phone audio quality, latency measured at each exchange.Available
- Call trackingDuration, outcome, language, topic, latency and AI-generated summary.Available
- Live call takeoverCalls waiting for an agent appear in the conversation center.Pro license
- Crisis modeCrisis message played first, then redirection to a dedicated number.Available
- Fallback to your existing phone menu systemIf the platform does not respond, the call is routed to the line’s interactive voice response (IVR) system.Available
Benefits
What you gain
Less congested lines
Common questions get an immediate answer, at any hour, and agents focus on complex requests.
A single knowledge base
Chat and phone answer from the same validated content: one update benefits both channels.
Seamless human handover
Transfer with a context summary or a callback request: callers don’t have to repeat their request.
Protected data
Audio is never recorded, the caller’s number is encrypted and displayed masked; transcript retention is configurable.
Requirements and limitations
Related features
Tools and agents
Connect your services via MCP, webhooks or REST APIs: the assistant queries your systems, triggers actions and hands the conversation over to the right person.
Monitoring and improvement
Metrics, conversation review, AI analysis, reports, live takeover by an agent and a multichannel ticket center.
Next step
Call volumes, topics, connection: we will look at your needs.