Employees, business departments
Internal knowledge assistant
Give every employee an immediate, sourced answer about internal procedures, memos and guides.
Scenario · Technical teams, maintenance, integrators
Making technical documentation usable
Query manuals, technical data sheets and operating notes, including spreadsheets, slide decks and training videos.
What tightening torque for the housing screws, model B?
For model B, the tightening torque for the housing screws is 25 N·m 1. The manual recommends tightening in a crisscross pattern in two passes 2.
Sources
- 1Model B technical data sheet.xlsx“…quoted excerpt…”
- 2Maintenance manual — chapter 4.pdf“…quoted excerpt…”
The need
The starting point
Technical documentation is large and heterogeneous (PDFs, spreadsheets, slide decks, videos), and often consulted under time pressure.
Finding the right value or the right step across hundreds of pages slows people down.
Implementation
How EasyRag addresses it
- Import of PDFs, spreadsheets and slide decks; OCR for scanned documents.Knowledge bases
- Transcription of training videos to make them searchable.Knowledge bases
- Exact keyword search for product references and codes.Sourced answers (RAG)
Expected value
What this scenario delivers
Direct access to the value
The answer and the source document from a single question.
Mixed formats
Text, spreadsheets, slide decks and videos in the same knowledge base.
Faster onboarding
Newcomers find basic information on their own.
Requirements
- Mistral OCR key for scanned documents.Requires setup
- Audio/video transcription via OpenAI or Mistral.Requires setup
- Critical values checked in the cited document.Available
Other scenarios
Customer service teams, support centers
First-level user support
Answer frequently asked questions around the clock and hand over to a human agent when needed, within the same conversation.
Institutional websites, public services
Smart FAQ
Replace a static FAQ with an assistant that understands questions as they are asked and points to the right page.
Have a project similar to this scenario?
Try the demo assistant, or tell us about your project: we’ll get back to you with a concrete feasibility assessment.