Employees, business departments
Internal knowledge assistant
Give every employee an immediate, sourced answer about internal procedures, memos and guides.
Scenario · Quality, compliance, local authorities
Procedures and regulatory standards
Give precedence to reference texts, track versions and stay in control of published content.
How long must supporting documents be kept?
Under the current retention standard, supporting documents are kept for 10 years from the end of the fiscal year 1.
Sources
- 1Retention standard — 2026 version.pdf“…quoted excerpt…”
The need
The starting point
In regulated fields, an answer must be based on the version of the reference text currently in force, not on a working document.
You also need to be able to demonstrate which content was published, when and by whom.
Implementation
How EasyRag addresses it
- Highest priority for the knowledge base of official texts, lower priority for explanatory documents.Sourced answers (RAG)
- A workflow with human approval before each new version of the knowledge base is published.Document workflows
- Content validation before indexing and conversation retention policies.Security and governance
Expected value
What this scenario delivers
Source hierarchy
The official reference prevails in case of contradiction.
Tracked versions
Each knowledge base update is compared and approved.
Compliance
Retention periods and legal hold applied to conversations.
Requirements
- Content validation enabled and screening provider chosen.Requires setup
- Knowledge bases organized by level of authority.Available
Other scenarios
Customer service teams, support centers
First-level user support
Answer frequently asked questions around the clock and hand over to a human agent when needed, within the same conversation.
Institutional websites, public services
Smart FAQ
Replace a static FAQ with an assistant that understands questions as they are asked and points to the right page.
Have a project similar to this scenario?
Try the demo assistant, or tell us about your project: we’ll get back to you with a concrete feasibility assessment.